bktk1's Privacy Policy

What Information We Collect

When you create an account on bktk1 and use our services, we may collect the following types of information:

1.1 Identity & Contact Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Residential address

1.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Transaction history — records of deposits and withdrawals
• Documents required for financial verification

1.3 Identity Verification Documents

• Copy of National ID (NID) or passport
• Any government-issued ID (if required)

1.4 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and navigation activity
• Data collected through cookies and similar tracking technologies

Purpose of Using Your Information

bktk1 uses your personal information only for the following purposes:

2.1 Account Management

Your name, age, and contact details are used to create, verify, and manage your bktk1 account. This ensures that every account belongs to a real and eligible person.

2.2 Processing Financial Transactions

Financial information is used to verify and complete deposit and withdrawal requests. This information is essential to ensure fast and secure transactions via bKash, Nagad, Rocket, or bank transfer.

2.3 Fraud Prevention & Security

Technical and identity information is used to protect accounts, ensure anti-money laundering (AML) compliance, and prevent unauthorised access. This safeguards the interests of both you and bktk1.

2.4 Customer Support

Your information is used to resolve your questions or complaints via live chat or email. Our support team provides assistance 24/7 in both Bengali and English.

2.5 Service Improvement

Aggregated (non-identifiable) data is used to analyse user experience and improve bktk1's games, bonus offers, and platform performance.

2.6 Communications & Notifications

Important account-related notifications, security alerts, and relevant service information may be sent to your email or phone.

Data Storage & Security

bktk1 takes the following measures to ensure the security of your data:

3.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used for all data transfers on the website. This keeps your personal and financial information protected from external interference.

3.2 Access Control

Only authorised staff may access your personal information, and they operate under strict confidentiality obligations. Internally, access to information is also controlled on a "need-to-know" basis.

3.3 Data Retention Period

Information is retained for as long as your account is active and for the period required by legal obligations. Even after account closure, financial transaction records may be retained for a specified period for regulatory compliance.

3.4 Security Monitoring

Our technical team conducts regular security assessments and monitors any suspicious activity promptly. In the event of a security breach, we take swift action and notify affected users as necessary.

Sharing Information with Third Parties

bktk1 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Payment Service Providers

Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment provider. These providers operate under their own privacy policies.

4.2 Legal Obligations

Information may be disclosed as required by legal directives, court orders, or requests from regulatory authorities. In such cases, only the minimum information requested is provided.

4.3 Technology Service Providers

When working with trusted technology partners to operate the platform, they are bound by strict confidentiality agreements and may not use your information beyond the stated purpose.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new entity. In such cases, users will be notified in advance and the terms of this policy will continue to apply.

Cookies & Tracking Technologies

bktk1 uses cookies and similar technologies that enhance your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, security tokens, and saved language preferences. Without these cookies, the platform does not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as favourite games or display settings. They personalise your experience.

5.3 Analytics Cookies

Anonymous usage statistics are collected to understand which parts of the platform are used most. We use this information to improve our services. Cookie settings can be changed through your browser, though some functionality may be affected.

Your Rights & Controls

Every bktk1 user holds the following rights over their personal information:

6.1 Right to Access Information

You may request at any time what information bktk1 holds about you. We will provide this information within a reasonable time.

6.2 Right to Correction

If any of the information we hold about you is incorrect, you may request that it be corrected. Keeping accurate and up-to-date information helps us provide a secure service.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.

6.4 Right to Restrict Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We respect your preferences.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

Protection of Minors

bktk1 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and if a minor's information has been collected for any reason, that information is immediately deleted and the account is closed. If you have any information regarding this, please notify us immediately at [email protected].

Policy Changes & Updates

bktk1 may update this privacy policy from time to time. Changes may be made based on service improvements, legal changes, or business needs.

For significant changes, a notice will be sent to users' registered email addresses and the update date will be displayed on the website. Continued use of the service after changes are made will be considered as your agreement to the new policy.

International Data Transfers

bktk1's technology infrastructure may operate on international servers. In such cases, your information may be processed outside of Bangladesh. However, wherever your information is located, it is kept protected in accordance with the standards of this policy.

For international data transfers, adequate security measures (such as SSL encryption and access controls) are ensured, and data protection is guaranteed through appropriate agreements with third parties.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our data protection team:

Our support team provides assistance in both Bengali and English. We will process your request within a reasonable time.